abcdbet Privacy Policy

1 Information We Collect

abcdbet collects personal information through several channels: directly from you when you register and use the platform, automatically when you interact with our website, and from trusted third-party sources where permitted. The categories of personal data we collect are described below.

Registration and Account Data: When you create an abcdbet account, we collect your full legal name, date of birth, email address, Bangladeshi mobile phone number, and a password of your choice. This information is required to establish your account identity, confirm your eligibility to use the platform, and communicate with you about your account activity.

Identity Verification (KYC) Data: To comply with our Know Your Customer obligations and anti-money laundering requirements, abcdbet collects government-issued identity documents including Bangladeshi National Identity Cards (NID), passports, or driving licences. We may also collect proof of address documentation such as utility bills or bank statements. These documents are processed securely through our certified KYC verification partner.

Financial and Transaction Data: abcdbet records all deposits, withdrawals, bonus claims, and wagering transactions associated with your account. For payment processing, we collect details of your chosen payment method — this may include your bKash wallet number, Nagad account reference, Rocket number, Upay identifier, or masked Visa/Mastercard card details. Full card numbers are never stored on abcdbet's own servers; they are handled exclusively by PCI-DSS compliant payment processors.

Technical and Device Data: When you access abcdbet, we automatically collect certain technical information including your IP address, device type and model, operating system version, browser type and version, and session timestamps. This data is used to maintain platform security, detect fraud, and ensure compatibility with your device.

Usage and Behavioural Data: We collect information about how you interact with the abcdbet platform — which pages you visit, which games you launch, how long you play, and your wagering patterns. This data is used in aggregate and in individual form to improve our services, personalise your experience, and support our responsible gaming obligations.

Communications Data: If you contact our support team by email or live chat, we retain records of those communications including the content of messages, timestamps, and the resolution reached. This enables us to follow up effectively and maintain a consistent service record.

2 How We Use Your Data

abcdbet processes your personal data only for specific, legitimate purposes. Each processing activity is carried out on one of the following legal bases: (a) performance of a contract — processing necessary to operate your account and deliver services; (b) legal obligation — processing required by applicable law, including anti-money laundering and KYC regulations; (c) legitimate interest — processing that serves abcdbet's reasonable business interests without overriding your rights; or (d) consent — where you have explicitly opted in to a specific use.

Account Management: Your registration data — name, email, mobile number, date of birth — is used to create and maintain your abcdbet account. This includes sending you account-related notifications such as deposit confirmations, withdrawal approvals, bonus activations, and security alerts. These communications are transactional and cannot be opted out of while your account remains active, as they are essential to the operation of your account.

Identity Verification and Compliance: KYC documents are processed exclusively to verify your identity, confirm your age is 18 or above, and satisfy our anti-money laundering (AML) obligations. We do not use KYC documents for marketing purposes or share them with any party that is not directly involved in the verification process.

Payment Processing: Financial data is used to process your deposits from bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to return winnings to your designated withdrawal method. Transaction records are retained for the period required by our compliance and audit obligations.

Fraud Detection and Security: Technical data including IP addresses, device fingerprints, and session patterns is analysed to identify suspicious activity, detect multi-accounting, and prevent platform abuse. This processing is based on abcdbet's legitimate interest in maintaining a safe and fair platform for all players.

Marketing Communications: With your consent, abcdbet may send you promotional emails or messages about new games, bonus offers, seasonal promotions (Eid, Pohela Boishakh, BPL season, IPL), and other relevant offers. You may withdraw your consent to marketing communications at any time by contacting [email protected]. Withdrawal of marketing consent does not affect the lawfulness of processing carried out before the withdrawal.

Responsible Gaming Monitoring: abcdbet uses your gameplay and wagering data to monitor for patterns that may indicate problem gambling behaviour. If such patterns are detected, our responsible gaming team may proactively reach out to offer support tools such as deposit limits, session time-outs, and self-exclusion. This monitoring is conducted in your interest and in fulfilment of our responsible gaming obligations.

3 Data Sharing & Disclosure

abcdbet does not sell, rent, or otherwise trade your personal data to third parties for their own commercial or marketing purposes. We share personal data only in the following specific circumstances and always subject to appropriate data protection safeguards.

• Payment Processors: To process deposits and withdrawals, we share relevant financial data with our payment processing partners including mobile wallet providers (bKash, Nagad, Rocket, Upay) and card networks (Visa, Mastercard). These partners are contractually bound to use your data solely for the purpose of processing your transaction and are not permitted to retain or reuse it.
• KYC and Identity Verification Providers: Your identity documents and verification data are shared with our certified KYC partner to conduct the identity and age verification process. This partner operates under strict confidentiality obligations and processes your documents exclusively for verification purposes.
• Game Providers and Studios: When you launch a game powered by a third-party studio — such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, or Spribe — a unique player session token and minimal technical identifiers are shared with that provider to initialise your game session. No personally identifiable information beyond a session token is shared with game studios.
• IT and Security Service Providers: abcdbet works with infrastructure, hosting, and cybersecurity partners who may have access to platform data as part of delivering their services. All such partners are bound by data processing agreements and are permitted to process data only on abcdbet's documented instructions.
• Legal and Regulatory Authorities: abcdbet will disclose personal data to law enforcement agencies, regulatory bodies, or other government authorities where required to do so by applicable law, court order, or regulatory direction. We may also disclose data where necessary to defend legal claims or protect the rights, property, or safety of abcdbet, its players, or third parties.
• Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of abcdbet's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material change in data handling practices that results from it.

4 Cookies & Tracking Technologies

abcdbet uses cookies and similar tracking technologies — including browser local storage and session storage — to operate the platform, remember your preferences, analyse usage, and maintain platform security. This section explains the types of cookies we use and how you can manage them.

A cookie is a small text file placed on your device when you visit a website. Cookies allow the website to recognise your device on subsequent visits and store information about your preferences or session state. Some cookies are deleted when you close your browser (session cookies); others remain on your device for a defined period (persistent cookies).

abcdbet does not deploy third-party advertising cookies or cross-site behavioural tracking cookies. We do not participate in advertising networks that track your activity across websites unrelated to abcdbet.

Managing Cookies: You can control and delete cookies through your browser settings. Instructions for the most common browsers are available via their respective help centres (Chrome, Firefox, Safari, Edge). Please be aware that disabling strictly necessary or security cookies will impair your ability to log in and use the abcdbet platform normally. Disabling functional and analytical cookies will not prevent you from accessing the platform but may reduce the quality of your experience.

Local and Session Storage: In addition to cookies, abcdbet may use browser local storage and session storage to hold temporary data such as your active game session parameters and interface state. This data does not leave your device and is not transmitted to abcdbet's servers independently. It is cleared when you log out or when your session expires.

5 Data Security

abcdbet takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, alteration, or disclosure. These measures are reviewed and updated regularly to address evolving threats.

Despite these measures, no online platform can guarantee absolute security. In the unlikely event of a data breach that poses a risk to your rights and freedoms, abcdbet will notify affected players and relevant authorities in accordance with applicable requirements. Notifications will be issued without undue delay and will include details of the nature of the breach, what data was affected, and the steps abcdbet is taking to mitigate the impact.

You play an important role in keeping your account secure. Never share your abcdbet password with anyone — including abcdbet support staff, who will never ask for your password. Use a strong, unique password for your abcdbet account and change it promptly if you believe it has been compromised. Contact [email protected] immediately if you notice any unauthorised activity on your account.

6 Data Retention

abcdbet retains your personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, or for as long as required or permitted by applicable law and regulation. The table below summarises our standard retention periods by data category.

When personal data reaches the end of its retention period, abcdbet securely deletes or anonymises it in a manner that makes re-identification impossible. Anonymised, aggregated data — for example, aggregated statistics on game popularity or regional traffic — may be retained indefinitely as it no longer constitutes personal data.

Where a legal dispute, regulatory investigation, or law enforcement request is ongoing at the time a retention period expires, abcdbet will retain the relevant data until the matter is fully resolved, after which it will be deleted promptly. You will be notified if data relating to your account is retained beyond its standard period for this reason.

7 Your Privacy Rights

As a user of the abcdbet platform, you hold a number of rights with respect to your personal data. abcdbet is committed to honouring these rights promptly and transparently. To exercise any of the rights listed below, contact us at [email protected] with the subject line "Privacy Rights Request" and include your registered account email address for verification purposes.

• Right of Access: You have the right to request a copy of the personal data abcdbet holds about you, along with information about how it is being processed and the purposes for which it is used.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. Minor corrections — such as updating your contact email — can be made directly in your account profile settings.
• Right to Erasure: In certain circumstances, you may request that we delete your personal data. This right is not absolute — it does not apply where we are required to retain the data to comply with a legal obligation (for example, AML record-keeping requirements). We will explain clearly if your erasure request cannot be fulfilled in full and the legal reason why.
• Right to Restrict Processing: You may request that we restrict the processing of your personal data in certain circumstances — for example, while the accuracy of the data is being contested, or where you have objected to processing and we are considering your objection.
• Right to Data Portability: Where processing is based on your consent or on a contract with you, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format (such as CSV or JSON), and to request that we transmit it to another controller where technically feasible.
• Right to Object: You have the right to object to processing of your personal data that is carried out on the basis of legitimate interest — including profiling for responsible gaming monitoring and analytical usage tracking. abcdbet will cease the relevant processing unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
• Right to Withdraw Consent: Where processing is based on your consent — such as marketing communications — you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

To protect your privacy and prevent fraudulent requests, we will verify your identity before processing any privacy rights request. Verification typically requires confirmation of your registered email address and, for sensitive requests such as data erasure, may require additional identity confirmation consistent with our KYC process.

8 Contact & Data Controller

abcdbet is the data controller responsible for the personal data collected through the https://abcdbet.bid platform. If you have any questions, concerns, or complaints about this Privacy Policy or about how abcdbet handles your personal data, please contact us through the following channel.

abcdbet takes privacy complaints seriously. If you contact us with a privacy concern and are not satisfied with our response, you have the right to escalate the matter to an appropriate data protection authority or regulatory body in your jurisdiction. We will cooperate fully with any such authority in relation to complaints made by our players.

This Privacy Policy was last reviewed and updated on 1 January 2026. abcdbet reserves the right to amend this policy at any time to reflect changes in our data processing activities, changes in applicable law, or improvements to our privacy practices. Material changes will be communicated to registered players via email or a prominent on-site notice. We encourage you to review this page periodically. The version published on this page is always the current, operative version. Previous versions are available upon request by contacting [email protected].

This Privacy Policy should be read alongside abcdbet's Terms & Conditions and Responsible Gaming Policy, both of which form part of the overall agreement governing your use of the abcdbet platform.